Refund policy

We have a no-return policy, which means we do not accept returns or exchanges after your purchase is made. Please ensure that items are as expected before finalizing your purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-refundable items

Certain types of items are never accepted for returns, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges

We do not offer exchanges. If you received a defective or incorrect item, please contact us, and we will address the issue appropriately.

For any questions, please contact us at customerservice@thetravelfanatics.com.