Refund policy
At The Travel Fanatics, we want you to shop with confidence. If your order isn’t quite right, we’re here to make it right. Whether it’s a return, exchange, or resolving an issue, we’re here to help.
Return Policy
Eligible items can be returned within 14 days of delivery. Items must be:
- Unused
- In their original packaging
- In the same condition as when you received them
Return Shipping: Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.
Non-Returnable Items:
- Custom or personalized products
- Digital downloads
- Final sale or clearance items
- Perishable or hygiene-sensitive goods (e.g., beauty or personal care items)
If you’re unsure about an item’s eligibility, please contact us for clarification.
Damages & Issues
We take pride in the quality of our products. Please inspect your order upon delivery and contact us immediately if:
- An item is defective
- An item is damaged
- You received the wrong product
We’ll evaluate the issue and work quickly to make it right.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for processing. Depending on your financial institution, it may take additional time for the refund to post to your account.
Exchanges
If you’d like to exchange an item, please contact us within 14 days of delivery. We’ll guide you through the process to ensure you get exactly what you need. Your exchange order will ship once we receive your returned item.
Digital Products
All sales of digital products are final and non-refundable. If you experience any issues accessing your digital product, please contact us at customerservice@thetravelfanatics.com for assistance.
How to Start a Return or Exchange
Returns and exchanges are simple. Email us at customerservice@thetravelfanatics.com with your order number and details about the item(s) you’d like to return or exchange. We’ll provide you with the next steps to complete your return or exchange.
Questions?
We’re here to help. For any questions about returns, exchanges, or refunds, contact us at customerservice@thetravelfanatics.com.