Frequently Asked Questions (FAQ)
We’re here to help! Below, you’ll find answers to some of the most common questions about shopping with The Travel Fanatics. If you don’t see your question here, feel free to reach out to us at customerservice@thetravelfanatics.com.
Shipping
Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Expedited shipping (2–3 business days) and overnight shipping (1 business day) are also available at checkout.
For custom-made products, please allow an additional 7–10 business days for processing before your order ships. These items are crafted just for you, and we appreciate your patience as we ensure they’re made to perfection.
Q: Do you ship internationally?
A: No, we currently only ship within the United States.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your package and stay updated on its delivery status.
Q: What happens if my package is delayed or lost?
A: If your package is delayed or lost in transit, please contact us at customerservice@thetravelfanatics.com. We’ll work with the carrier to resolve the issue as quickly as possible.
Returns & Refunds
Q: What is your return policy?
A: Eligible items can be returned within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as when you received them. Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.
Q: How do I start a return or exchange?
A: Email us at customerservice@thetravelfanatics.com with your order number and details about the item(s) you’d like to return or exchange. We’ll provide you with the next steps.
Q: Are there any items that can’t be returned?
A: Yes, the following items are non-returnable:
- Custom or personalized products
- Digital downloads
- Final sale or clearance items
- Perishable or hygiene-sensitive goods (e.g., beauty or personal care items)
Q: How long does it take to process a refund?
A: Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the refund to post to your account.
Digital Products
Q: How do I access my digital product?
A: Once your purchase is complete, you’ll receive an email with a download link or access instructions. Please ensure the email address you provide at checkout is accurate.
Q: Can I get a refund for a digital product?
A: All sales of digital products are final and non-refundable. If you experience any issues accessing your digital product, please contact us at customerservice@thetravelfanatics.com for assistance.
Orders
Q: Can I change or cancel my order after it’s placed?
A: If you need to make changes or cancel your order, please contact us at customerservice@thetravelfanatics.com as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Q: What should I do if I receive the wrong item or a damaged product?
A: Please inspect your order upon delivery and contact us immediately if you receive the wrong item or a damaged product. Email us at customerservice@thetravelfanatics.com with your order number and photos of the issue, and we’ll work quickly to resolve it.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to ensure your payment information is secure. Your credit card details are processed securely and are never stored on our servers.
General
Q: How can I contact you?
A: You can reach us at customerservice@thetravelfanatics.com. We typically respond within 24–48 hours.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be redeemed at checkout.
Q: Do you have a loyalty program?
A: Not yet, but stay tuned! We’re always looking for ways to reward our amazing customers.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to reach out to us at customerservice@thetravelfanatics.com. We’re here to help!